timebet Privacy Policy

timebet ("we", "us", "our", "the Platform") is committed to protecting the personal data of every individual who accesses or uses the services available at timebet.cam. This Privacy Policy applies to all users ("you", "User", "Player") worldwide who interact with the Platform, with particular consideration given to users based in Malaysia.

This Policy should be read alongside the timebet Terms and Conditions and Responsible Gambling policy. Together, these three documents form the complete framework governing your relationship with timebet.

Malaysian users should note that the Personal Data Protection Act 2010 (PDPA) of Malaysia establishes principles governing the processing of personal data in commercial transactions. While timebet operates under an international licensing framework and is not directly regulated in Malaysia, we adopt data handling standards consistent with recognised international best practices, including principles reflective of the Malaysian PDPA.

The following definitions apply throughout this Privacy Policy:

timebet collects Personal Data through several channels, depending on how you interact with the Platform. The categories of data we may collect include:

timebet processes Personal Data for the following purposes:

• Account Administration: To create, manage, verify and maintain your timebet Account, including processing deposits and withdrawals in MYR.
• Identity and Age Verification: To confirm that all users are aged 21 and above, and to comply with applicable KYC obligations under the operator's international licence framework.
• Fraud Prevention and Security: To detect, investigate and prevent fraudulent activity, money laundering, multiple-account abuse, unauthorised access and other security incidents.
• Regulatory Compliance: To meet obligations imposed by the operator's licencing authority, including record-keeping, reporting and cooperation with lawful regulatory requests.
• Service Delivery: To provide access to sports betting markets, live casino tables, slot games and all other features of the timebet platform.
• Responsible Gambling: To monitor gaming activity for indicators of problem gambling behaviour, to enforce self-imposed limits and to facilitate self-exclusion requests.
• Customer Support: To respond to enquiries, resolve disputes and process formal complaints submitted to the timebet support team.
• Marketing Communications: Where you have explicitly opted in, to send promotional information, bonus notifications and personalised offers by email or on-platform messaging. You may withdraw consent at any time.
• Platform Improvement: To analyse aggregated usage data, identify technical issues and improve the performance and content of the timebet platform.

Where applicable international data protection frameworks require a legal basis for processing Personal Data, timebet relies on the following:

• Contractual Necessity: Processing is required to perform the contract between you and timebet, including Account administration, transaction processing and service delivery.
• Legal Obligation: Processing is necessary to comply with applicable laws, including KYC, anti-money-laundering and responsible-gambling regulatory requirements under the operator's licence.
• Legitimate Interests: Processing is necessary for fraud detection, platform security, abuse prevention and general business administration, provided such interests do not override your fundamental rights.
• Consent: For marketing communications and non-essential cookies, timebet processes data on the basis of your explicit opt-in consent, which may be withdrawn at any time without affecting the lawfulness of prior processing.

timebet does not sell Personal Data. We may share data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment Service Providers: Including banks, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong and e-wallet processors (Touch 'n Go eWallet, Boost, GrabPay) to process financial transactions in MYR.
• Identity Verification Partners: Third-party KYC service providers that perform document verification on behalf of timebet as Processors under a binding data processing agreement.
• Technology Providers: Hosting, cloud infrastructure, cybersecurity and analytics vendors operating under contractual obligations to process data solely as instructed by timebet.
• Regulatory and Law Enforcement Authorities: Where required by the operator's licencing authority, court order or applicable law, timebet may disclose Personal Data to authorised bodies.
• Responsible Gambling Organisations: In limited circumstances, data may be shared with industry self-exclusion schemes where a player has requested enrolment.
• Business Transfers: In the event of a merger, acquisition or asset sale, Personal Data may be transferred to the successor entity subject to equivalent data protection obligations.

timebet retains Personal Data only for as long as necessary to fulfil the purposes described in this Policy or as required by applicable law. The following general retention principles apply:

• Active Account Data: Retained for the duration of the Account relationship and for a minimum of five years following Account closure to satisfy regulatory obligations.
• KYC and Identity Documents: Retained for a minimum of five years from the date of submission, or longer where required by the operator's licencing authority or applicable anti-money-laundering regulations.
• Transaction Records: Financial records including MYR deposits, withdrawals and wager history are retained for a minimum of five years for regulatory reporting and dispute resolution.
• Support Correspondence: Communications with the timebet support team are retained for two years from the date of the last interaction.
• Marketing Consent Records: Records of marketing opt-in consent are retained for as long as the consent remains valid and for a reasonable period thereafter to evidence compliance.

Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

timebet implements technical and organisational security measures proportionate to the sensitivity of the data processed and the risks involved. These measures include, but are not limited to:

• Encryption of Personal Data in transit using industry-standard TLS protocols.
• Encryption of sensitive data at rest, including financial and identity records.
• Role-based access controls limiting staff access to Personal Data to those with a legitimate operational need.
• Regular security assessments, vulnerability testing and incident response procedures.
• Contractual security obligations imposed on all third-party Processors with access to Personal Data.

In the event of a data breach that poses a risk to your rights and freedoms, timebet will take appropriate remedial action and notify affected users and relevant authorities in accordance with applicable notification obligations.

timebet uses cookies and similar tracking technologies to support the functioning, security and analysis of the Platform. The main categories of cookies used are:

• Strictly Necessary Cookies: Essential to the operation of the Platform. These cannot be disabled as they are required for Account sessions, security tokens and load balancing.
• Functional Cookies: Allow the Platform to remember your preferences, language settings and responsible gambling limit configurations between sessions.
• Analytical Cookies: Used on an aggregated, anonymised basis to understand how users navigate the Platform and to identify areas for improvement. These are set only with your consent.
• Marketing Cookies: Where you have consented to marketing communications, limited cookies may be used to track the effectiveness of promotional campaigns delivered through the Platform.

You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies may impair the functionality of your timebet Account.

Subject to applicable law and the specific circumstances of your request, you may exercise the following rights in relation to your Personal Data held by timebet:

To exercise any of the above rights, submit a written request to the timebet support team at the email address provided in Section14. timebet will acknowledge requests within five business days and respond substantively within 30 calendar days. Identity verification may be required before actioning a request to protect against unauthorised disclosure.

The timebet platform is strictly intended for individuals aged21 years and above. We do not knowingly solicit, collect or process Personal Data from anyone under the age of 21. Casino-style gambling is an adult activity and age enforcement is a core operational obligation for timebet.

If timebet becomes aware, or has reasonable grounds to believe, that Personal Data has been submitted by or on behalf of an individual under the age of 21, the relevant Account will be suspended immediately, associated data will be reviewed and, where appropriate, erased. Any winings accumulated during that period will be forfeited and deposits will be returned subject to standard verification.

If you believe a minor has registered an Account on timebet, please contact the support team immediately using the details in Section 14.

timebet may transfer Personal Data to countries outside Malaysia in connection with the operation of the Platform, including for hosting, payment processing and customer support functions. Where such transfers occur, timebet takes steps to ensure that equivalent data protection safeguards are in place, which may include:

• Contractual clauses incorporating standard data protection obligations binding on the recipient.
• Transfer to jurisdictions recognised as providing adequate levels of protection for personal data.
• Binding corporate rules or equivalent internal policies where applicable within corporate group.

By using timebet and accepting this Privacy Policy, you acknowledge that your Personal Data may be transferred to and processed in countries whose data protection laws may differ from those in Malaysia.

timebet reserves the right to update or revise this Privacy Policy at any time to reflect changes in the law, our data practices or the features of the Platform. Material changes will be communicated by updating the "Last updated" date at the top of this document and, where practicable, by notification through the Platform or by email to registered Account holders.

Your continued use of the timebet platform following publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to the revised Policy, you should discontinue use of the Platform and may request Account closure through the support team.

If you have any questions about this Privacy Policy, wish to exercise your data subject rights, or need to report a suspected data security incident, please contact the timebet data team using the details below. All correspondence should be submitted in English to facilitate an accurate and timely response.

For responsible gambling support, self-exclusion requests or deposit limit adjustments, please visit the Responsible Gambling page for dedicated guidance and available tools.